Experience

• Designed State Notation-based automation systems for the Molten Salt Test System, cutting operational complexity by 35%

• Developed and tested secure RESTful APIs for infrastructure control and telemetry reporting

• Implemented real-time monitoring dashboards to track tank levels, pressure differentials, and system security

• Partnered with nuclear engineers and compliance officers to ensure systems met safety and regulatory standards

• Contributed to long-term goals of providing sustainable, clean, and safe energy solutions

• Delivered frontline hardware support, resolving over 95% of incidents on first contact

• Reduced device downtime by 40%, keeping students and faculty productive

• Deployed and maintained enterprise systems at scale, ensuring 99% uptime for academic and administrative services

• Optimized IT asset management: improved inventory accuracy to 98% and reduced replacement delays by 50%

• Mentored new IT student workers and documented troubleshooting guides for consistency and training

• Led consulting engagements with two international social enterprises, focused on artisan-made products and sustainable goods

• Conducted market research and competitor analysis to uncover new growth opportunities

• Redesigned the e-commerce checkout process, improving logistics and reducing order turnaround time by 50%

• Crafted brand storytelling strategies to highlight community impact for ethically conscious consumers

• Expanded artisan employment opportunities by connecting them with new global markets